![]() ![]() By using qualitative descriptive methods, this study aims to determine and analyse the effectiveness and efficiency of the implementation of OPQRA at the Immigration Office Class 1 Immigration Checkpoint (IC) Samarinda and to describe thoroughly the differences between the application of offline queuing and online queuing using OPQRA, as well as the inhibiting factors in the implementation of OPQRA. Online Passport Queue Registration Application (OPQRA) is an innovation in the Document Application Service Travel of the Republic of Indonesia (Passport). Effectiveness, Efficiency, Online Passport Queue Registration Application Abstract
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